From our own experience we know that when something breaks down, we do not want to go anywhere and show or explain the reasons for the complaint. We want to have our equipment back as soon as possible and continue. That’s why each of our TicWatch products has a Premium Guarantee service, so you don’t have to worry about any claims.

With a service that any TicWatch product owner from an official Czech or Slovak distribution can use, we give you the opportunity to safely hand over the product for complaint when it suits you best. No travel to the nearest dealer, no waiting in line and no explanation. Just fill in the claim form here. We will contact you and pick up the product free of charge at your home, office or where you ask for it and, once the defect has been remedied, we will ensure that it is returned to your hands. All this in the shortest possible time so that you can use the device as soon as possible.